Privacy Policy
Effective Date: 23 February 2026 ยท Rebookr Pty Ltd
1. Purpose
This Privacy Policy explains how Rebookr collects, holds, uses and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Personal Information Collected
Rebookr may collect and process personal information including names, contact details, appointment history and communication records provided by clinics.
3. How Personal Information is Collected
Personal information processed by Rebookr is generally provided by healthcare clinics through integrations with their practice management systems or through authorised data transfers required to operate the Rebookr services. Rebookr does not collect personal information directly from patients except where patients interact with appointment booking or messaging systems operated on behalf of the clinic.
4. How We Use Personal Information
Personal information is used solely to provide patient re-engagement services, appointment facilitation and analytics to clinics.
5. Disclosure of Personal Information
Rebookr may disclose personal information to trusted service providers such as cloud hosting and messaging providers. Rebookr does not sell personal information.
6. Overseas Disclosure
Where personal information is transferred or processed outside Australia, Rebookr will take reasonable steps to ensure that such providers handle personal information in a manner consistent with the Australian Privacy Principles.
7. Data Retention
Rebookr retains personal information only for as long as reasonably necessary to provide services to clinics or as required by applicable law. Personal information may be deleted or de-identified when it is no longer required.
8. Security
Rebookr implements encryption, access controls and secure infrastructure to protect personal information. Our infrastructure is hosted within Amazon Web Services (AWS) data centres located in Sydney, Australia. Rebookr designs its systems in alignment with recognised frameworks such as ISO 27001 and ISO 9001 and is working toward formal certification.
9. Access & Correction
Individuals seeking access to or correction of personal information should contact their clinic in the first instance. Rebookr will assist clinics where required.
10. Data Breaches
Rebookr complies with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
11. Privacy Complaints
If you believe your personal information has been handled inconsistently with this Privacy Policy or the Privacy Act 1988 (Cth), you may submit a complaint to [email protected]. Rebookr will review and respond within a reasonable period. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
Patient Terms of Use
Effective Date: 23 February 2026 ยท Rebookr Pty Ltd
1. Acceptance
By interacting with Rebookr messaging or booking systems, you agree to these Terms.
2. Nature of Service
Rebookr provides appointment facilitation services on behalf of healthcare clinics. Rebookr does not provide medical advice or healthcare services. Communications sent through Rebookr may be automated and generated by software systems operating on behalf of the clinic.
3. Your Responsibilities
You agree to provide accurate information when booking appointments and to comply with the relevant clinic's cancellation and attendance policies.
4. Data & Privacy
Your clinic may share limited personal information with Rebookr to facilitate appointment bookings and reminders only. Rebookr processes this information on behalf of the clinic in order to operate the appointment messaging and booking system. By using the service, you acknowledge that electronic communications involve inherent risks.
5. Limitation of Liability
Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or other applicable law.
Rebookr is not responsible for clinical outcomes, appointment availability, or errors in clinic-provided information. Rebookr does not guarantee the availability, timing or confirmation of appointments, which remain subject to the clinic's scheduling systems. To the maximum extent permitted by law, Rebookr is not liable for any indirect or consequential loss.
6. Amendments
Rebookr may update these Terms by publishing updated versions on its website.
7. Governing Law
These Terms are governed by the laws of Victoria, Australia.
