About rebookr
Built From Lived Experience
rebookr was created by clinicians who spent years watching patients quietly fall through the cracks, not because anyone didn’t care, but because follow-ups can be difficult and time-consuming. After owning, running, and coaching hundreds of clinics, the pattern was clear: This problem wasn’t admin. It wasn’t motivation. It was human behaviour.
So we built a system that works with it.
Get Started With rebookrMeet The Team
Built By People Who Understand Care
rebookr is built by clinicians, operators, and technologists who understand the realities of private practice. By combining clinical insight with operational and technical expertise, they’ve designed a system that identifies patients who need follow-up, reaches out at the right moment via personalised SMS, and manages responses automatically — involving humans only when human care is genuinely needed.
Greg Walsom
Co- Founder | Chief Executive Officer
Dr Jade Scott
Co-Founder |Â Chief Operating Officer
Dr Basil Remboulis
Co-Founder |Â Chief Product Officer
Matthew Clements
Director of Technology
Adelaide Cochrane
Director of Marketing
Frequently Asked Questions
Short answer:
The genuine client re-engagement problem no one has properly cracked.
Longer, honest answer:
Most clinics are sitting on a growing list of patients without a future appointment. Some clinics know how big that list is. Many don’t.
Even when you do know, managing it consistently is hard.
Senior practitioners don’t have the time
Early-career clinicians feel awkward doing recalls
Admin teams are already stretched
Patients don’t answer unknown numbers
Recall systems work for a week… then quietly disappear
rebookr exists to close that gap — without pressure, guilt, or awkwardness.
It acts as a quiet safety net for patients who fall off the calendar.
Because recalls aren’t just about revenue. They’re about continuity of care.
Most patients who drop off aren’t unhappy — they’re busy. Life happens. Appointments get cancelled. Rebooking gets delayed… then forgotten.
When no one follows up:
• Patients feel forgotten
• Outcomes suffer
• Clinics lose trust, momentum, and revenue
• Practitioners carry quiet guilt about “the ones who disappeared”
rebookr gives those patients a gentle, respectful nudge. Nothing more.
Because this is how people actually communicate now.
People don’t love unexpected phone calls
Unknown numbers go unanswered
Emails get buried
AI phone bots feel intrusive
SMS lets patients respond on their time, without pressure.
Less friction = higher engagement.
Higher engagement = better retention and better outcomes.
Simple.
rebookr is an AI-powered SMS agent that integrates directly with Cliniko (and soon, other PMS platforms with API access).
It identifies patients without a future booking, learns their booking patterns, sends a personalised SMS at the right time, offers real appointments from the diary, handles replies, and confirms bookings directly into Cliniko.
No links. No portals. No extra steps.
Just a conversation that ends in a booking — or doesn’t.
No. And that’s intentional.
rebookr is transparent by design.
It doesn’t impersonate anyone.
It behaves like a very good receptionist.
If something clinical or complex comes up, it hands the conversation back to the clinic.
Transparency builds trust. We don’t do gimmicks.
First message: 3 weeks after last visit
Second message: 6 weeks if no response
Third message: 10–20 weeks (only for highly engaged patients)
Most patients receive two messages max.
If there’s no response, they’re automatically unsubscribed.
rebookr is not in the business of pestering people. Ever.
Best practice comes first.
Those three weeks allow clinics to call patients,
rebook organically, and do things the human way.
rebookr only steps in when patients begin slipping through the cracks — right when they’re thinking “Have they forgotten about me?”
Then nothing happens — and that’s okay.
No confrontation.
No awkward conversations.
No rejection for practitioners to absorb.
They were given the chance — and that matters.
Pilot results show 10–20% re-engagement.
For every ~150 patients contacted:
~15–20 bookings recovered
~$1,500–$2,400 per cycle
Around 80% don’t respond — which is why humans hate this task. rebookr removes that emotional load.
Patients love it.
“OMG yes please 🙌”
“I’ve been trying to get in for ages!”
“Thanks for checking in”
They feel remembered — not sold to.
rebookr is care-first, consent-driven, transparent, and non-coercive.
It doesn’t force bookings.
It offers opportunity.
No subscription.
No SMS fees.
No lock-in.
You pay $29 only when a patient attends an appointment rebookr helped recover.
Yes. Anytime.
Pause it.
Resume it.
Let it run quietly.
rebookr only accesses names, phone numbers, booking history, and preferences.
No clinical notes.
Same compliance expectations as Cliniko.
You don’t need AI for everything — but for this task, it’s the right tool.
If you have perfect retention and flawless recalls, you probably don’t need this.
For everyone else — this is the safety net.
No. It supports humans.
Human care stays human.
rebookr just clears the path.
